Are you looking to attract and retain new members through your mortgage lending programs? Of course you are! This presentation from NAFCU’s 2012 Strategic Growth Conference takes a look at the current consumer, creating a growth business plan, free resources for tracking lending trends, conducting an internal mortgage product analysis and how you can use [...]

By creating true standards surrounding a lending format, communication, and security of credit union and partner data can be significantly improved, allowing for a similar improvement in services offered. This thought-provoking presentation from NAFCU’s  2012 Technology and Security conference will educate you on the importance of developing standard protocols for lending data, how it benefits [...]

In this session from NAFCU’s 2012 Strategic Growth Conference, you will gain insight to ignite your business model. This session delves into how to jump start your momentum in growth by defining concrete steps, an innovative model, and defined tactics. Presented by: Heather Vaughan, Experience Director, Deluxe Financial Services, Inc. Deluxe Financial Services, Inc.  is a NAFCU Services preferred [...]

The credit union industry is being reshaped by numerous outside forces and challenges. How can we thrive? In order to answer that question, the 2011 Deluxe Collaborative focused their research on understanding what consumers think and feel about their financial institution, regulations, products, and process. The researchers discovered that in order to survive- and thrive- [...]

As we all know, the payments landscape is changing. EMV is here. Mobile payments are growing and mobile sales in the U.S. are expected to increase at a 68% compounded annualized growth rate over the next five years. This session will provide you with an understanding of the impact and value these initiatives can bring [...]

The ever-changing and almost daily shifts in the market provide enormous opportunities for credit unions to extend their reach by effectively leveraging debit and credit card programs. These programs are highly visible, provide important consumer functionality and drive revenue and membership growth. In this 2012 Strategic Growth Conference session, we get to learn how [...]

The pressure is on the financial industry to efficiently provide their customers with the same presence, preference and easy access to everyday services that can be experienced across other industries such as retail, travel and hospitality. How do credit unions create the right road map to incrementally improve their branch experience, all the while, [...]

In this 2012 Strategic Growth Conference session, learn how effectively communicating with your members and potential members has recently become more complicated. Explore how you can successfully integrate electronic response communications with conventional communication vehicles to stimulate your credit union’s growth. Discover the importance of your members’ data and how segmentation can make your [...]

In this 2012 Strategic Growth Conference session, investigate ways that credit unions can take advantage of the current business environment and look to member business lending as a source of robust and ongoing growth. We’ll talk about filling the void in small business lending, advantages credit unions offer small business borrowers searching for capital, [...]

Has your credit union considered how member relations, legal compliance and brand reputation might be affected during a data breach? In this 2012 NAFCU Technology & Security Conference session recording you will learn about the risks of data breaches and how they could impact your credit union. You’ll also learn solutions and best practices for [...]

In this recorded 2012 NAFCU Technology & Security Conference session, you will learn about the internal control certification process and how it impacts more than just the accounting department. Discover the importance of becoming internal control certified, gain insight on the impact of recent regulation change from SAS70 to SSAE 16, and get a walkthrough [...]

How do your experiences with fraud stack up against other credit unions? In this 2012 Technology & Security Conference session presentation we get a unique look into data provided by several major providers of credit union bond coverage and reveal the top ten credit union fraud claims. Even more important, we uncover the latest techniques [...]

In a challenging marketplace, it is important to find unique ways to make your credit union stand out to consumers. One way a credit union can increase their market share is by building a personal connection using charitable marketing. In this podcast, we speak with Steve Richman, Sales Trainer and National Spokesperson for Genworth to uncover [...]

An overhaul of the HARP (Home Affordability Refinance Program) program was introduced by President Obama in October 2011 with the intent to reach more underwater homeowners than the previous program was able to. The new HARP, HARP 2.0, presents a unique opportunity for credit unions today. In this podcast, Dan Green, Executive Vice President of Credit [...]

If your credit union services loans for Fannie Mae or Freddie Mac, you may be wondering whether the Federal Housing Finance Agency (FHFA) is going to change servicing compensation and what that could mean for your credit union’s net revenue. In this podcast, we speak with mortgage servicing expert David Allison, Senior Vice President of [...]

It’s no secret that the attention around new bank fees from large financial institutions has caused distrust among consumers. This has opened up a unique opportunity for credit unions to grow membership and member relationships. In this podcast, we speak with Stephanie Polen, Vice President of Client Portfolio Management for Vantiv, specifically about the importance of [...]

Credit Unions are known for being close to their members, but even the most plugged in credit union leaders may be surprised at the findings of a recent consumer data report from Genworth Financial that provided a profile of a “typical” credit union member. Genworth Financial recently commissioned Acxiom, a well-known data processing company that [...]

As consumers continue to balk at new bank fees, “Bank Transfer Day” gains popularity and we see an influx of news and press attention supporting the move to credit unions, there is an obvious opportunity for growing credit union membership. In this podcast, we discuss the most effective ways new members can switch their banking [...]

Nov. 8, 2011 – NAFCU continued to tout the benefits of belonging in member-owned, non-profit credit unions in news interviews following up on the Nov. 5 Bank Transfer Day event and its impact in delivering new credit union members. Patty Briotta, NAFCU’s public relations manager, did a follow-up interview Monday with KGO NewsTalk (810 AM) in [...]

December is the perfect time of year to review year-end best practices at your credit union, including those for your IRA program. In this podcast, we speak with an expert on IRAs who answers commonly asked questions posed by IRA professionals at this busy time of year. Fred Volkman, CIS, CIP, is an IRA training Consultant [...]